Swap & Return

Prayer time

Within the framework of the Distance Buying Act, the consumer is entitled to a cooling-off period of 14 working days after delivery of the product when making purchases over the internet. Within this period a product may be returned without giving reason, provided the product is intact and unused. In this case, the customer must pay the postage for the return.

Because the shipment is always at the expense of the customer, the package must be properly packaged and sufficiently paid. Inadequate postage is denied by us.

To return the product, our RMA procedure must always be followed. You will find our "RMA form" here. If the returned goods are complete, intact and unused, we will refund your purchase amount paid within 5 business days to your account, with any "payment costs". For a quick settlement, always add a copy of the purchase invoice with the mention of your bank or giro account number. Our address can be found on our website: Contact by post.

What if you want to return an unopened and unused product after 14 days? For some products we will make an exception in this case. In this case, the daily price minus 15% will be refunded to you. In case of a price increase, up to 100% of the purchase price will be reimbursed. In all cases, PayPal, Sofort, Mr.Cash, or CreditCards fee payments will not be refunded.

 

Swap schedule

Can I send an article back?
You can return the items you purchased from us on certain terms.
Why do you wish to return an item?
1) You have a complaint
2) You have ordered a wrong size

1) You have a complaint
If you have a complaint about an item, please contact us by calling 0226 - 34 56 22 or by e-mail: info@workwearonline.shop We will handle the complaint with the utmost care.

There is a great chance that you must return the goods to us so that we can repair or exchange them. In return, always add an accompanying letter with your (company) name, address and description of the complaint. Without sender we can not do anything with incoming packages.

2) You have ordered a wrong size:
Therefore, we do not accept any complaints about articles whose size is incorrect. However, you can exchange them for a right size if the clothing is not labeled and still in original packaging with labels. Return costs will be charged for exchanges
Of a size you have not ordered correctly, this is different per brand. We recommend that you check the size chart before ordering and measure you to determine which size you can order.
Send the item including all accessories, within 7 working days returned from the original invoice / voucher in a proper packaging.

Return of clothing / work shoes:

  • Return in the original packaging, which means that you can not remove any hanging cards, paper labels, etc.
  • Request an RMA number to formalize your return.
    If the original packaging is piece, the Workwear / Work Shoes will not be returned.
  • Pack the shoe box into a carton to prevent damage.
    Return shipping within 7 days after purchase.
  • Work clothes / work shoes that smell to smoke are not taken back.
    Notify by mail when you have offered it to POSTNL. Track and trace number.
  • Before ordering the new items, take a look at the size chart and measure yourself.

The return shipping costs are for your account.

 

Return Stage

WHEN RETURNING?

Returns
You can return the items you purchased from us on certain terms.
Why do you wish to return an item?
1) You have a complaint
2) You have ordered a wrong size
3) The item differs from the order you have ordered
4) The item is defective
5) D.O.A. (Dead on arrival)
6) Guarantee on my items?

1) You have a complaint
If you have a complaint about an item, please contact us by calling 0226 - 34 56 22 or by e-mail: info@workwearonline.shop We will handle the complaint with the utmost care.

There is a great chance that you must return the goods to us so that we can repair or exchange them. In return, always add an accompanying letter with your (company) name, address and description of the complaint. Without sender we can not do anything with incoming packages.

2) You have ordered a wrong size:
Therefore, we do not accept any complaints about articles whose size is incorrect.
However, you can exchange them for a right size if the clothing is not labeled and is still in the original packaging, so that you can not remove any hanging cards, paper labels, etc. Exchange rates are associated with certain brands, you have questions about sending an email.

Then you create an RMA number in the customer service, you will then receive an RMA number by mail, make sure the RMA number is clearly stated on the box. Send the item including all accessories, within 7 working days returned from the original invoice / packet in a proper packaging to:

WorkwearOnline.shop
Attn. Afd. Returns
RMA No .: ....................
Dorpsstraat 914
1724 RD OUDKARPSEL

In case of doubt, please contact our Customer Service.

3) The article differs from the one you ordered.
If you find that the entire product you received is visibly different from what you have ordered, you can return the product to us. Immediately after you find out that you have sent the wrong product, please contact customer service. You must do this at least within 7 days of receipt. Do not use the product under any circumstances. Only unused products are eligible for free replacement. Look for the reimbursement of transportation costs at the Refund & Cost Policy.

If the product has not been delivered completely, you miss items you ordered, or have sent incorrect items, please report this to us immediately and we will arrange for free delivery of the missing items. Do not use incorrect items delivered, but return these items in accordance with the return procedure.

Note: We are not required to replace the items when the deviation is too low to justify the replacement.

 

4) The item is defective.
A defective item can be returned to us. We then take care of transporting the item to the repair service designated by the manufacturer / supplier. Always check with our customer service after finding the defect. Perhaps it is possible to solve the problem immediately or there is a faster procedure to correct the defect.

Please note: In all non-warranty repairs, we will charge handling fees.
The amount of these costs is described in the Refund & Cost Policy.

5) D.O.A. (Dead on Arrival)
An article that is already defective is considered a so-called D.O.A. (Dead on Arrival). D.O.A.'s can be returned in accordance with the return procedure.
When detecting a D.O.A. Always contact customer service directly.
Caution: Products damaged during transport are not considered as D.O.A. And should be repaired. Therefore, make sure that the package you receive is undamaged and, in case of doubt, do not receive the package. By mailbox mail, POSTNL will ship the shipment in a plastic bag. If you are in doubt about the damage, do not open the plastic bag and return it to the Post Office.

6) Guarantee on my items?
Warranties apply only to defects that are not caused by improper use or intentional behavior of the wearer. For example, hooks in clothing do not fall under warranty terms, as this can only happen if the wearer has left behind. For clothing, the separation line between a weak article and heavy or inaccurate use is difficult to draw.
Any defective clothing will therefore be assessed by WorkwearOnline.shop.
Please contact us at tel: 0226 - 34 56 22 or info@workwearonline.shop
WorkwearOnline.shop will initially always try to repair the clothes.
Only when this is not possible will replacement be considered.
Do you have a defect?
Contact us directly at 0226 - 34 56 22 or info@workwearonline.shop

RETURN PROCEDURE
Step 1:
Complete the RMA form on the site as fully as possible. You will find this in our customer service under "RMA form".

Step 2:
Submit the form. You will receive an e-mail called Return Material Authorization (RMA). Without RMA number we can not process your return shipment.

Step 3:
You must send the following return in case of:

  1. A product you wish to return within the term of notice:
    The complete article as delivered by us includes all accessories and accessories in the original, unshielded factory packaging.
  2. A product that differs from what you ordered:
    The complete article as delivered by us includes all accessories and accessories in the original, unshielded factory packaging.
  3. A defective product
    The complete article as delivered by us to you including all accessories and accessories if a warranty certificate is present, please add this.
  4. A D.O.A. (Dead on Arrival):
    The complete item as delivered by us includes all accessories and accessories with the original factory packaging.

Step 4:
Pack the product carefully. All products must be returned in a so-called "carton" (box / packaging around the original factory packaging). For this, you can use "our packaging" (cardboard box / air cushion envelope). Add a copy of the purchase invoice.

Step 5:
Write the RMA number clearly visible on the outside of the package. Returns without visible RMA number are always rejected!

Step 6:
Return the package in the same way as you received from us to:

WorkwearOnline.shop
Attn. Afd. Returns
RMA No .: ....................
Dorpsstraat 914
1724 RD OUDKARPSEL

You are responsible for damage and / or loss during transportation. You also carry the shipping costs. Unmatched shipments or shipment shipments are never received by us.

 

Returns / Guarantees

Returns
You can return the items you purchased from us on certain terms.
Why do you wish to return an item?
1) You have a complaint
2) You have ordered a wrong size

1) You have a complaint
If you have a complaint about an item, please contact us by calling 0226 - 34 56 22 or by e-mail: info@workwearonline.shop We will handle the complaint with the utmost care.

There is a great chance that you must return the goods to us so that we can repair or exchange them. In return, always add an accompanying letter with your (company) name, address and description of the complaint. Without sender we can not do anything with incoming packages.

2) You have ordered a wrong size:
Therefore, we do not accept any complaints about articles whose size is incorrect. However, you can exchange them for the right size if the clothing is not labeled and is still in the original packaging, which can not remove any hanging cards, paper labels, etc.

Then you create an RMA number in the customer service, you will then receive an RMA number by mail, make sure the RMA number is clearly stated on the box. Send the item including all accessories, within 7 working days returned from the original invoice / packet in a proper packaging to:

WorkwearOnline.shop
Attn. Afd. Returns
RMA No .: ....................
Dorpsstraat 914
1724 RD OUDKARPSEL

In case of doubt, please contact our Customer Service.

Guarantee on my items?
Warranties apply only to defects that are not caused by improper use or intentional behavior of the wearer. For example, hooks in clothing do not fall under warranty terms, as this can only happen if the wearer has left behind. For clothing, the separation line between a weak article and heavy or inaccurate use is difficult to draw. Any defective clothing will therefore be assessed by WorkwearOnline.shop. Please contact us at tel: 0226 - 34 56 22 or info@workwearonline.shop WorkwearOnline.shop will always try to repair the clothes. Only when this is not possible will replacement be considered.

WorkwearOnline.shop adheres to the manufacturer's prescribed warranty period, but the warranty will apply without prejudice to the rights and claims granted by the law to the buyer.

Do you have a defect?
Contact us directly at 0226 - 34 56 22 or info@workwearonline.shop

Complaints?
If you have a complaint about an item, please contact us by contacting us by phone, e-mail or mail, the details can be found in our contact details.

 

Back Payment & Cost Policy

Transportation costs
In all cases, you must pay the cost of transporting a product to us. (Unpaid shipments are always denied). In a number of specific cases we will refund your shipping costs afterwards. (Except for delivery costs) .If a shipment can not be delivered and received by our customer due to a customer's error or claim, the full shipping costs will be charged for each subsequent shipment. If a product is not delivered by a carrier's or our fault, we will pay you for a subsequent transport.

Term
We have a refund period of 10 working days. Customers who use the 7-day notice period will enter this period from the time the product is returned by our return. In case of cancellation of an order not yet delivered, the deadline will expire from the time we have been notified in writing or by e-mail of the cancellation. In case we reimburse shipping costs, the time limit will expire at the time the product is received by us.

What is being refunded?

1. Return shipping at sight term
If you use the term of notice, you will be charged for the purchase price to be refunded.

A) In the case of a product that is returned undamaged, complete and unused in the original undamaged packaging, only the net shipping fee will be charged. (This applies to all products) If you have made use of iDEAL, PayPal or CreditCard payment, these costs will also be deducted from the amount to be refunded.

B) If a product used during the viewing period is used but not damaged, complete and returned in original undamaged packaging, the cost will be charged at the average depreciation that the product has undergone. The amounts include administration fees.

Invoice amount (incl. VAT)

Costs to be paid (including VAT)

until € 49,00

€ 12,50

€ 50,00 until € 99,00

€ 15,00

€ 100,00 or more

20% Of the invoice amount

C) If a product has been used during the viewing period or is turned on and damaged, with visible usage traces, is not returned or not returned in the original undamaged packaging, there will be a charge of the amount of the invoice amount excluding VAT less the residual value of The returned product excluding VAT.


2. The product differs from what you ordered
If you have received the wrong product due to a mistake, the product will be replaced free of charge. You will send the product to be replaced at your expense. As soon as we receive the product in good order, we will send you the right product and your full shipping costs will be shipped to your account within 10 business days or added to the shipment.

Please note: we will never reimburse the cost of an emergency or express delivery

Missing parts or accessories are always sent free of charge.

If the product you received is a product other than what you supposed to have ordered and this mistake is not due to us, then the terms and procedures of a return shipment are valid within the term of notice.

3. The product is defective
Repairs within the warranty period will not be charged. You only pay the shipping costs to us. For all repairs that are outside the factory warranty we will charge €. 15.00 handling fee charged. (including VAT). The cost of the repair, as well as any research costs, will be fully paid to the customer. We are entitled to hold products until the full cost resulting from a repair is met.
 
4. D.O.A. (Dead on Arival)
In the case of a D.O.A. All costs will be reimbursed by us. Please note that the shipping costs of the defective product must be met by us first. These costs will be refunded afterwards.

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